We've compiled some of the commonly asked questions hiring managers have asked about leaving Ratings & Reviews for recently completed projects<>consutlants and how it works. If you have any questions not captured here, please enter your questions directly through our support chat or email us at support@clora.com.


How does it work?

Once your project comes to a close, Clora’s marketplace will request feedback about your consultant’s work on your specific project.

Feedback:

Star Ratings are required. The overall rating is a cumulative average of the rating by category. We provide a public-facing text review, which would render on the consultant’s profile, and a private review, which is only visible to Clora internally. Both reviews are optional but highly encouraged to help other prospective hiring managers make informed decisions.

Once you submit your feedback, you can return to a closed project and edit for the next 48 hours.

Is feedback required?

Feedback is highly encouraged in order to help fellow hiring managers like yourself make informed decisions about the next expert they engage with. It is not required.

What do you ask?

Feedback:

The overall rating is a cumulative average of the rating by category.

We provide a public-facing text review, which would render on a consultant’s profile, and a private review, which is only visible to Clora internally.

Both of these open-ended fields are optional but highly encouraged.

What does each category mean?

  • Technical Expertise - Technical skills, has the knowledge and experience to complete the work assigned, quality of work

  • Communication - Ability to effectively communicate (verbal, written, and/or overall), communicates well and often

  • Professionalism - Dedicated to the responsibility, courtesy, and honesty while dealing with clients and colleagues

  • Reliability - Able to meet critical deadlines and milestones, transparent timelines, can be depended on to do the work required of them

  • Teamwork - Listens carefully to what others are saying, respects the ideas and opinions of other team members, shares expertise with others to teach as well as achieve goals, collaborative, ready to help

Why do you ask for feedback?

  • Feedback will help fellow hiring managers like yourself make informed decisions about the next expert they engage with.

  • Feedback will become a part of the consultant’s profile and encourage improvement.

  • Ratings & Reviews serve as a handle for consultants to effectively market their skills and performance in order to stand out.

  • Clora will leverage your direct feedback to continuously improve your experience.

The past consultant wasn’t a good fit for my project, but they may be a fit for another. How do you reflect this?

The feedback you provide is on a per-project basis. We provide access to ratings by categories and open text review fields so you can elaborate and provide the context other potential hiring managers need to determine if the expert would be a good fit for their specific engagement.

What if I’d like to leave additional feedback not captured?

Please make use of the open text review fields (both public and private) in order to provide accurate and relevant feedback. The Clora team does internally reviews all ratings & reviews. We will leverage the analysis to determine if we need additional categories moving forward.

Can I edit or redact my feedback?

Yes, you can! Once you submit your feedback, you have 48 hours from submission to edit your feedback. If you determine that you would like to redact your feedback entirely, please reach out to support@clora.com.

How does this impact the consultant?

  • Feedback will become a part of the consultant’s profile and encourage improvement.

  • Ratings & Reviews serve as a handle for consultants to effectively market their skills and performance in order to stand out.

What does the consultant see?

Consultants will see the cumulative overall rating and will see the public open text review you left.

Is my identity and/or my company’s identity made public?

At this time, we do not post or share your identity or the identity of your company on the Consultant's profile.

Who can view my feedback?

Clora internally can view your full review. Consultants can only see the cumulative overall rating and will see the public open text review you left.

What should I include in my feedback?

Leave an honest assessment of the consultant’s work on your project.

  • Be sure to provide as much context to help other hiring managers make informed decisions

  • Refrain from adding Personally Identifiable Information (PII) about your company and the consultant

I accidentally revealed the Consultant’s identity. How can I fix this?

If you are within the 48-hour window following submission, you can edit your review. After the 48 hour window, Clora does have a 3-day internal review window where we will redact any Personally Identifiable Information (yours or the consultant’s) if applicable.

Is my feedback immediately made public?

No. After the 48-hour edit window has passed, Clora will internally review your feedback within 3 business days where we will redact any Personally Identifiable Information (yours or the consultant’s) and moderate for any inappropriate bias and relevancy. We will reach out via email if there are any major issues that would prevent us from immediately publishing.

Does Clora review/screen my feedback?

Yes. After the 48-hour edit window has passed, Clora will internally review your feedback within 3 business days where we will redact any Personally Identifiable Information (yours or the consultant’s) and moderate for any inappropriate bias and relevancy. We will reach out via email if there are any major issues that would prevent us from immediately publishing.

Can anyone else edit my feedback?

You can edit your review within the 48-hour window or reach out to support@clora.com. Clora will only edit if we detect Personally Identifiable Information (yours or the consultant’s). PII will be replaced with: (SENSITIVE CONTENTS HIDDEN). Any further edits will only be done by Clora with your approval.

My experience wasn’t great. Should I still leave feedback?

Yes. Our goal with Ratings & Reviews is to encourage transparency and honesty. Feedback will help fellow hiring managers like yourself make informed decisions about the next expert they engage with. The feedback you provide is on a per-project basis. We provide access to ratings by categories and open text review fields so you can elaborate and provide the context other potential hiring managers need to determine if the expert would be a good fit for their specific engagement.

Will I be notified if my feedback has been flagged, edited, and/or redacted?

You will be notified in some of the following scenarios:

  • Your feedback is flagged and cannot be published as-is.

  • A consultant has determined that they would like to contest your feedback due to bias or relevancy

You will NOT be notified in the following scenarios:

  • If we detect Personally Identifiable Information (yours or the consultant’s).

Can the consultant contest my review?

Yes. Once your review has passed the 48-hour window and Clora’s internal review, your review will be made public and the consultant will be notified. The consultant has 3 business days to contest feedback. If Clora has determined that the reason is appropriate, Clora will inform you and kick off an arbitration process between all parties. All parties will be informed of the decision.

Did this answer your question?