Along with meeting your dedicated Customer Success Manager (CSM), you will also be introduced to a member of our Finance team who will help organize your paperwork and facilitate your signup to Bill.com so you can keep track of your payments. The CSM will be your point of contact for the entirety of the project and will be there to support you should you have any questions or concerns.

The CSM will schedule regular check-ins with you to ensure you are getting value from the engagement. When the project is coming to a close, the CSM will schedule an offboarding meeting with you to discuss your experience in its entirety. All check-ins and offboarding meetings are great opportunities for you to give Clora human insight algorithms can’t account for. This insight also allows us to better understand your preferences as a consultant for future projects.

You will invoice for your time on a monthly basis through the My Timesheets portal, which will remain empty until you’ve matched with your first project through Clora. We recommend updating your timesheet once a week to keep in the habit of reviewing it.

All timesheets must be submitted by the 2nd day of the following month, but we recommend submitting your timesheet as soon as you have completed your work for the month. Upon the submission of your timesheet the employer then has five days to review and approve. Keep in mind that additional detail may be requested of you. We recommend discussing with the employer the level of detail they would like to see in your timesheets.

If the employer has not reviewed your timesheet within 5 days after your submission, it will be approved by our finance team and an invoice will be created and sent to the employer. This is purely to limit a delay in you getting paid. The employer then has 30 days to pay the invoice to Clora.

As soon as the money is received on Bill.com it is processed and sent to you. This can take between 2 and 3 business days. You can also enable notifications on Bill.com to receive alerts when a payment is processed. Please keep in mind, if you submit your timesheet after the 2nd it can still be approved but may not be invoiced until next month's billing cycle, which is why Clora sends you reminders at the end of each month.

Below is a comprehensive overview of the invoicing timeline:

Some employers may specify a maximum number of hours in the Statement of Work (SoW). If you need to request more hours in a month, you must ask for and receive written approval via email from the employer. Please CC your dedicated CSM on the email request so Clora can track the approval process.