We've compiled some of the commonly asked questions consultants have asked about how invoicing through My Invoices works on Clora. If you have any questions not captured here, please enter your questions directly through our invoicing support chat or email us at email@example.com.
How does it work?
Who can I reach out to if I’m having trouble or have questions?
The entire Clora team is here to help! You can reach out directly through:
- A dedicated Invoicing Support Chat at the bottom right corner of your screen
- Email your assigned Clora Account Manager
We will promptly assist you.
Is there a fee? How much does this cost to use?
You have full access to My Invoices for FREE. There is zero cost, no fees associated with the use of this new feature.
How do I subscribe/register for My Invoices?
There’s no registration required. Once you match and begin working on an engagement via Clora’s Marketplace, you will be able to enter time and expenses through My Invoices. A step-by-step guide on how to create, manage, and submit your monthly invoice can be found here.
I see My Invoices but there’s nothing there. Is this expected?
Yes, the My Invoices section appears for all registered consultants. If you have not matched and started working on an engagement via Clora’s Marketplace, this section will be blank. If you are actively working on engagement(s) OR if you have just started working for the very first time, your engagement(s) will appear in My Invoices. A step-by-step guide on how to create, manage, and submit your monthly invoice can be found here.
Entering Time & Expenses
Will employers see what I’m entering throughout the month?
Employers do not have direct visibility at this time to your current, open invoice(s). Your hiring manager may request to see the current, open state of your invoice. Your assigned Clora Account Manager can provide a copy of a specific point in time with your approval.
I don’t see a save button. I entered line items, but are they actually being saved?
Yes! We are auto-saving everything you enter behind the scenes. We will be making this more obvious in upcoming rounds of updates, so keep an eye out for this and more. If you have any questions or are not quite certain about how something works, please don’t hesitate to reach out via the dedicated Invoice Support chat at the bottom right corner of your screen OR check out Clora’s Invoicing step-by-step guide here.
Am I able to bulk upload hours and/or expenses?
Where do I enter Travel or Pass-Through expenses?
You will enter Travel and Pass-Through expenses through My Invoices. You will also also have the ability to directly upload receipts alongside each line item. Instructions on how to do this can be found here.
Where do I attach receipts?
Can I edit/delete any logged time/items for the current month?
Absolutely, as long as you haven’t submitted your invoice, you can edit/delete/add log time, travel, and/or pass-through expenses through My Invoices. If your invoice has already been submitted or approved, reach out to your assigned Clora Account Manager to request changes. A My Invoices instructional guide can be found here.
Can I edit/delete any logged time/items for a past submitted invoice?
If your invoice has already been submitted or approved, reach out to your assigned Clora Account Manager to request changes. Instructions around this can be found here.
If I reach my monthly hours worked limit, will I be blocked from entering more items or submitting the invoice?
You will not be blocked from entering more time, travel, and/or pass-through expenses, but please ensure you have still notified your assigned Clora Account Manager.
How frequently do I have to enter my time? What’s the expectation?
Clora’s invoice submission cadence is monthly, and you have complete control and flexibility of your timesheet and expense management to ensure you submit by our 5th day of the month deadline. We have designed My Invoices to enable flexible time and expense logging at any frequency even daily to avoid lost time, having to keep receipts/paperwork organized until submission, and to avoid guesstimating.
Can I start next month’s invoice before submitting the current month’s invoice?
Yes, you can. Just remember to submit your current month by the 5th day of the month!
How long do I have to create and submit my monthly invoice? Am I locked from submitting a past month?
Please create and submit your invoice no later than the 5th day of the month. If you do not create your invoice by the 5th day of the month, you will be locked from creating and submitting and risk payment processing delays. If for whatever reason you are unable to create and submit by this due date, please keep your assigned Clora Account Manager informed and submit at your earliest possible convenience.
How frequently do I submit my invoice?
Clora’s standard invoicing cadence is a calendar month.
When is my invoice due?
Please submit your invoice on the 5th day of the month. If you do not create your invoice by the 5th day of the month, you will be locked from creating and submitting and risk payment processing delays. If for whatever reason you are unable to submit by this deadline, please keep your assigned Clora Account Manager informed and submit at your earliest possible convenience.
Will I be reminded to enter time? How frequently?
Clora will send automated reminders to:
- Create your invoice for the new monthly cycle
- Submit your invoice as the month comes to a close.
Please note that your assigned Clora Account Manager may still send you reminders periodically.
How will I know if my invoice was received or approved?
You will receive confirmation upon submitting your invoice. Your invoice will also show a Submitted status. When your invoice is approved, you will receive email notification upon Clora Approval of your invoice. Your invoice will show an Approved status. Please note that tracking payments will still remain in bill.com.
What file formats can I export invoices as?
At this time, you can export an Approved invoice as a PDF by logging into My Invoices. You will also be proactively notified via email once your invoice has been approved by Clora with the PDF attached for you to conveniently download.
What if I make a mistake after submitting my invoice?
If your invoice has already been submitted or approved, reach out to your assigned Clora Account Manager to request changes.
How and when will I get paid?
Payments set-up, tracking, and receipt will continue through bill.com. If you are starting work on an engagement via Clora for the first time, our Accounts Payable team will send you an invite to bill.com, Clora’s payment processing system, where you will be able to verify your financial details, choose payment method, and track payment.
Will tax forms appear in My Invoices?
Tax forms will not come through My Invoices. Tax forms currently arrive via track1099.
If you have any questions not captured here, please enter your questions directly through our invoicing support chat or email us at firstname.lastname@example.org.