Content Policy
The following content is never allowed on Clora:
Content created solely for the purpose of advertising or other commercial content, including company logos, links, or company names
Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner
Content that endorses or promotes illegal or harmful activity or that is sexually explicit, violent, graphic, threatening, or harassing
Content that is discriminatory
Attempts to impersonate another person, account, or entity, including a representative of Clora
Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights
Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location
Clora’s Review Policy
In order to build a platform of trust and transparency, we need to ensure that reviews on Clora are useful, informative, and do not expose our community to harm. Therefore, Clora expects that all reviews adhere to the following:
1. Reviews should not violate our content policy.
2. Reviews should be unbiased.
Reviews are most helpful when they provide unbiased information. Therefore, we don't allow individuals or entities to post reviews of their own business, nor do we allow individuals who are confirmed to offer competing services to post reviews of their direct competitors.
You are not allowed to incentivize positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.
3. Reviews should be relevant.
Keep your reviews relevant to the specific consultant and your project. Other prospective hiring managers are reading your reviews to learn about the consultant. Reviews that are off-topic are distracting and don’t help our hiring managers make informed hiring decisions. For this reason, reviews should focus on your interactions with the consultant concerning your specific project/engagement.
To keep reviews relevant, we recommend avoiding the following:
Commentary about a person’s social, political, or religious views
Profanity, name-calling, and assumptions about a person’s character or personality
Content that refers to circumstances entirely outside of the consultant's control
Content about services not related to Clora and/or the project (ex. an airline, rideshare, restaurant, etc)
Commentary about past Clora consultants and/or projects where it does not relate to the specific consultant and project you’re rating
Commentary about Clora as a marketplace.
When we receive a report of a review that violates this policy, we may remove the review from our platform. To report a review for violating Clora’s review policy, contact us.
If you feel a review is untrue
While we encourage and expect all community members to post reviews that contain objective and accurate information, Clora does not mediate disputes concerning truth or fairness. We expect the author of the review to stand behind the content of their review. Learn how to respond to a review.
For more information on how we investigate and moderate review disputes, read about Clora’s Dispute Moderation for Reviews.
Moderating Reviews
As the Clora marketplace and community continue to grow, we remain committed to updating this policy when necessary to help ensure that reviews reflect the honest, first-hand experiences of our consultants.
Removal of reviews
We believe that a healthy review system is one that respects and protects our community’s genuine feedback. For that reason, we take the removal of any review very seriously. You can read Clora’s Review Policy in full, but in short, this means a review will be removed if:
The review is in violation of Clora’s Content Policy,
The review is biased,
The review is irrelevant to the author’s experience with the specific Consultant and Project, or
The Consultant and/or Company has exhibited a pattern of behaviors that harm the Clora Marketplace community.
Moderating for bias
Our community benefits most when reviews present an unbiased picture of the member’s experience. Clora removes reviews when they exhibit inappropriate bias - for example, because the reviewer is attempting to extort the person being reviewed or competes with the person being reviewed.
Extortion or incentivization
Any attempt to use reviews or review responses to force a person to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.
People who use Clora aren’t allowed to tie positive reviews to promises of compensation or to threaten negative reviews if a desired outcome is not met.
This policy prohibits:
Hiring Managers threatening to use reviews or ratings in an attempt to force a consultant to provide additional services beyond the project scope.
This policy does not prohibit:
A hiring manager from contacting a consultant with a problem prior to leaving a review.
A consultant from asking a hiring manager to leave an honest positive review or rating reflecting a positive experience.
A hiring manager from revising a review within the time constraints for revision.
A consultant from opening a dispute against the review made by the hiring manager.
Competitor reviews
Reviews written by competitors - for example competing consultants - for the purpose of dissuading others from booking those listings or experiences or driving business to other listings or experiences, are not allowed.
Moderating for relevance
Reviews provide community members with information and insights that help them make better hiring decisions. Reviews are most helpful when reviewers accurately recount their experience and provide their honest opinions.
Where a review contains information that is unrelated to an experience or is focused on something beyond the control of the consultant being reviewed, our moderation team will weigh the relevance of the review by assessing:
Does the review recount the hiring manager’s experience and provide their personal perspective?
Is the review helpful to other members of the Clora community? Does it provide essential information about a consultant that would help other hiring managers make more informed hiring decisions?
If Clora determines that the review contains no relevant information about a consultant, the review will not be publicly posted. Reviews that contain mostly irrelevant information are also subject to removal, but only where the otherwise relevant information would not be expected to meaningfully inform the hiring decisions of other Clora Marketplace members.
Examples of relevance violations and non-violations
Irrelevant: “The consultant had internet connectivity issues.”
Relevant: “The consultant had internet connectivity issues. We put the consultant in touch with our IT group who offered suggestions/workaround like phone data that we would reimburse. The consultant immediately turned these down with no explanation. A couple of key deadlines were thus missed.”
Irrelevant: “This consultant was a liar.”
Relevant: “The consultant was not forthcoming about the current status of the deliverable and missed multiple deadlines as a result.”